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Messages & notifications

The Message Center (sidebar → Messages, or the bell in the top bar) is where your conversations with the Prep Roadrunner team and your in-app alerts live together.

The message center

Two tabs​

  • Messages — your conversation threads with the team (support, billing questions, tutor requests). Each thread keeps the full back-and-forth.
  • Notifications — system alerts: achievements, reminders, progress updates, exam-review notices, and replies. The bell in the top bar shows a count of unread ones.

Starting a conversation​

  1. Open Messages and choose New message.
  2. Pick a topic (for example Billing, General help, or a tutor request).
  3. Write your message and send. The team can see and reply to your thread; you'll get a notification when they do.

Good to know​

  • Notifications vs. Messages: notifications are one-way alerts to you; messages are two-way conversations. Both are in this one place.
  • Clicking a notification usually takes you straight to whatever it's about (a reviewed exam, a tutor update, etc.).
  • For something wrong with a specific exam question, use the report issue button inside the exam instead — it sends the right context automatically.
tip

If you're not getting a reply, check you're looking in the Messages tab (not Notifications) — replies land there, and the thread shows whether it's awaiting a reply or has a new one.